Privacy policy

Last updated: December 17, 2025

This Privacy Policy describes how SCENTYBOX (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make a purchase from scentybox.com (the “Site”) or otherwise communicate with us. The Site is hosted by Shopify, which provides the e-commerce platform.

1) Personal Information We Collect

Depending on how you interact with the Site, we may collect:

A. Information you provide directly

  • name, email, phone number

  • billing and shipping address

  • order details (items purchased, customization details, notes)

  • messages you send us (customer support inquiries)

B. Payment information
Payments are processed through secure third-party processors. We do not store full payment card details. We may receive limited payment-related information such as payment confirmation and transaction status.

C. Device and usage information (automatic)

  • IP address, browser type, device identifiers

  • pages viewed, actions taken on the Site

  • cookies and similar tracking technologies (see Cookies section)

2) How We Use Your Information

We use your information to:

  • process and fulfill orders

  • communicate order updates, confirmations, shipping and tracking

  • provide customer service and technical/warranty support coordination

  • prevent fraud and secure transactions

  • improve the Site and customer experience

  • send marketing communications (only where permitted and/or with the ability to opt out)

3) Sharing Your Information

We may share your information with:

  • Shopify (to operate the Site and provide services)

  • payment processors (to process payments)

  • shipping/logistics partners and couriers (to deliver orders)

  • manufacturing/fulfillment partners (e.g., to produce and ship made-to-order equipment and accessories, and to support warranty/technical service)

  • service providers supporting our business operations (IT, analytics, customer support tools)

We do not sell your personal information in the traditional sense. Where applicable laws define “sale” or “sharing” broadly (e.g., for targeted advertising), you may have opt-out rights.

4) Cookies & Tracking

We use cookies and similar technologies to:

  • keep the Site functioning

  • remember preferences

  • understand usage and improve performance

You can control cookies through your browser settings; however, disabling cookies may affect Site functionality.

5) Data Retention

We retain personal information as long as necessary to:

  • fulfill orders and provide services

  • comply with legal obligations

  • resolve disputes and enforce agreements

6) Your Rights

Depending on your location, you may have rights to:

  • access personal information we hold about you

  • request correction or deletion

  • object or restrict certain processing

  • opt out of certain marketing communications

To request these, contact us using the details below.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.

8) Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children.

9) International Transfers

Your information may be processed outside your state/country (including where Shopify and service providers operate). We take steps to ensure appropriate safeguards consistent with applicable law.

10) Contact

Questions or requests: